Microsoft Dynamics CRM Implementation and Support
Microsoft Dynamics CRM Contact center Implementation, Sales and Marketing Automation & Support for a Telecommunication Company in Malaysia. Also upgraded Dynamics CRM 4.0 to CRM 2011.
Dynamics CRM Contact Center module is used by Customer Service team to create, manage and assign customer cases to respective teams and capture resolution history.
Sales & Marketing automation module is effectively used to run, manage and analyze marketing campaigns and capture sales leads for interested subscribers.