Customer Background
Singapore’s first wave of digital banking built for speed, scale, and security
A newly launched digital bank in Singapore set out to redefine banking by offering fully digital, seamless, and secure experiences to its customers. As part of its foundational strategy, the bank needed to automate a wide range of mission-critical business processes to deliver on its promise of paperless, customer-first banking. Crest Infosolutions was chosen as the technology partner to design and implement a modern BPM platform using Alfresco Process Services on AWS. The result is an agile, cloud-native process automation ecosystem that powers everything from onboarding and customer data management to grievance redressal and internal operations.
As a licensed digital bank under the Monetary Authority of Singapore, the client represents a new generation of financial institutions built entirely around technology. Focused on serving digitally savvy consumers and SMEs, the bank was created from the ground up with innovation, compliance, and customer experience at the core of its mission. Launching in one of the world’s most regulated and competitive financial markets required a robust technology foundation that could deliver speed, scalability, and security—without compromise.
Challenge
From the outset, the bank recognized the need to automate over 100 business processes to meet the expectations of modern customers and regulators alike. Key operations such as new account onboarding, customer data updates, loan origination workflows, and complaints handling had to be designed for straight-through processing with minimal manual intervention. To meet these goals, the platform needed to be fully integrated with core systems such as the bank’s core banking platform, loan origination system, and CRM. Furthermore, to support continuous innovation, the infrastructure had to be built on the cloud and aligned with DevOps best practices, including CI/CD automation. Balancing agility with enterprise-grade security and governance was central to the challenge.
Solution
Working closely with the bank’s technology leadership, Crest Infosolutions designed and implemented a comprehensive business process automation platform using Alfresco Process Services, deployed on AWS. This solution was architected to scale with the bank’s growth while ensuring high availability, compliance, and resilience.
Alfresco’s BPM engine was used to build and deploy over 100 dynamic workflows, covering customer-facing journeys such as onboarding and support, as well as internal processes for compliance and service management. The platform was integrated seamlessly with the bank’s core banking and loan origination systems, allowing real-time data synchronization and decision automation. The CRM integration further enabled case management and tracking of customer service interactions.
To accelerate delivery cycles, Crest implemented CI/CD pipelines that connected the BPM platform to the bank’s DevOps ecosystem. This allowed for automated testing, deployment, and version control of workflows, making it possible for the bank’s development teams to iterate rapidly and respond to evolving business needs. The platform was also configured with enterprise-grade role-based access controls, audit trails, and monitoring dashboards to ensure transparency and regulatory compliance.
Results
“We’re delighted to have partnered on this innovative digital banking project. It’s exciting to see how workflow automation can power a new era of customer-centric financial services, and we’re proud to have delivered a platform that’s both agile and future-ready.”
— Hemant Prasad, CEO, Crest Infosolutions
The deployment of Alfresco Process Services on AWS has positioned the digital bank for long-term success. From day one, the bank has been able to offer fast, secure, and fully digital services to its customers. Customer onboarding, which previously required multiple manual checks and data validations, is now completed in minutes through automated workflows integrated directly with backend systems. Similarly, customer data updates and complaint resolution processes have been streamlined to ensure timely, traceable outcomes.
With real-time workflow orchestration, the bank has significantly improved its operational efficiency, reducing manual overhead and minimizing processing errors. The integration with CI/CD tooling has empowered development teams to deliver changes and enhancements to workflows with greater speed and confidence, supporting a culture of continuous improvement.
Running entirely on AWS, the platform is scalable, cost-effective, and resilient—giving the bank the flexibility to launch new services and expand its customer base without rearchitecting its core systems.
Why Crest Infosolutions
Crest Infosolutions brought deep experience in enterprise workflow platforms, cloud architecture, and agile delivery to the project. The team’s ability to translate complex banking processes into scalable digital workflows played a critical role in the successful launch of the bank’s BPM capabilities. By aligning the platform with DevOps principles and integrating it across the bank’s ecosystem, Crest helped create a foundation for continuous innovation and operational excellence.
