Brunei Government Legal Agency
Digital Transformation with Alfresco & DigiWorks
About the Organization
This government agency plays a vital role in Brunei’s legal and regulatory landscape — from legislative drafting to legal advisory. As a public sector leader, the agency is responsible for guiding legal reforms and upholding national governance frameworks.
Challenge: Outdated Processes Hindering Public Service Delivery
Faced with legacy systems and increasing demand for faster, more transparent public services, the agency struggled with:
- Fragmented document storage and manual case handling
- Paper-based approval processes causing significant delays
- Inconsistent access control and limited audit visibility
- No real-time tracking of performance or workload
These challenges limited agility, transparency, and compliance — core pillars of effective governance.
Solution: Alfresco + DigiWorks by Crest Infosolutions
To address these needs, the agency partnered with Crest Infosolutions, deploying DigiWorks; a secure digital operations platform built on Alfresco.
Key Solution Features:
- Document Management System (DMS)
- Automated Workflows & Case Management
- Integrated Digital Signatures
- Advanced Search & Retrieval
- Role-based Access Controls (via DRM)
- Real-time Analytics & Dashboards
Implementation Highlights:
- Duration: 10-month agile rollout
- Custom integration with Microsoft Office & email servers
- Secure deployment with encryption and role-based access
Key Benefits Delivered
| Capability | Impact |
| Unified User Experience | Staff handle documents, cases, and tasks via a single intuitive interface. |
| Digital Signatures | Time-to-approval reduced by 50% with compliant e-signatures. |
| Automated Workflows | 60% improvement in process turnaround time. |
| Smart Search | Document retrieval time reduced from hours to seconds. |
| Actionable Insights | Dashboards and analytics drive faster, informed decisions. |
| Digital Rights Management | Compliance with internal governance and data protection standards. |
Location
Brunei
Industry
Public Sector
Impact
85% reduction in manual paperwork
“With Alfresco and DigiWorks, we’ve moved from paper-based processes to a streamlined, fully digital environment — reducing delays, improving compliance, and delivering better public services.”
— Senior Official, Government Legal Agency
85% less paperwork
Secure access
Higher compliance
Nationwide scaling
Faster approvals
Real-time tracking
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