Cleveland, OH
Crest Infosolutions, a premier enterprise technology consultancy and systems integrator, has been recognised by Hyland, a global leader in content services platforms, with three distinguished awards for its outstanding contributions to digital transformation and innovation in the Asia-Pacific region.
At Hyland’s 2024 Global Partner Awards, Crest Infosolutions was named the Solution Builder Partner of the Year 2024, a recognition that underscores the company’s engineering leadership and breakthrough development of DigiWorks — a next-generation, GenAI-enabled user experience platform for Alfresco Content Services. In parallel, the firm also secured the Partner Innovation Award 2024, reinforcing its standing as one of the most forward-looking players in enterprise content solutions. These accolades follow Crest’s earlier recognition with the APAC Revenue Contribution Award in 2023, highlighting its regional impact in delivering measurable business outcomes across public and private sector clients.
These three honors together represent Hyland’s acknowledgment of Crest Infosolutions’ relentless commitment to innovation, client success, and scalable transformation in the enterprise content management (ECM) space.
DigiWorks: Redefining the Alfresco experience through Generative AI
At the heart of this recognition lies DigiWorks, Crest Infosolutions’ flagship innovation, conceived as a next-generation interface for Alfresco Content Services. DigiWorks reimagines the user experience, replacing the legacy Alfresco Share interface with a sleek, intelligent, and AI-powered digital workspace. Developed using cutting-edge web technologies, DigiWorks delivers a fluid, responsive experience that simplifies how enterprises interact with content.
One of DigiWorks’ defining capabilities is its AI-powered document summarisation and semantic search, which allows users to instantly extract meaning and locate information through natural language inputs. This functionality significantly reduces time spent searching for documents and improves contextual understanding across large content repositories. Further enhancing information governance, DigiWorks incorporates metadata enrichment and auto-tagging driven by advanced natural language models. This helps ensure compliance, improves retrieval accuracy, and enables downstream automation across enterprise workflows.
The platform features dynamic, task-aware interfaces that adapt in real time to the user’s role, access rights, and the content’s contextual properties. This results in a tailored experience for each individual user, increasing productivity while maintaining strict access controls. DigiWorks also offers full compatibility with Alfresco’s REST APIs and content models, enabling enterprises to adopt the platform without disrupting existing backend systems. Designed for hybrid and cloud-native environments, the solution is optimised for modern IT architectures while maintaining support for on-premise deployments when required.
Recognition by Hyland: A testament to vision, delivery, and partnership excellence
Hyland’s Global Partner Awards highlight leading contributors across its international partner network. These recognitions go beyond technical merit to celebrate tangible business impact, client outcomes, and forward-thinking execution. By selecting Crest Infosolutions for the Solution Builder Partner of the Year 2024 award, Hyland has recognised the firm’s ability to transform enterprise content environments through a combination of engineering excellence and customer-centric design.
“Crest Infosolutions has demonstrated remarkable leadership within the Alfresco ecosystem,” said Rebecca Rusk, Vice President, Global Partners at Hyland. “With DigiWorks, Crest has created an entirely new category of content user experience that merges the best of AI and enterprise-grade security. Their dedication to driving meaningful transformation for customers across regulated industries makes them a standout partner and a deserving recipient of this year’s Solution Builder award.”
Crest’s receipt of the Partner Innovation Award 2024 further underscores its commitment to pioneering AI-driven solutions in highly regulated industries. The firm’s work in integrating Generative AI, natural language processing, and intelligent metadata pipelines into Alfresco implementations has helped institutions across sectors such as banking, energy, and higher education achieve faster insights, enhanced compliance, and more intuitive user journeys.
The earlier APAC Revenue Contribution Award for 2023 was a recognition of Crest’s commercial leadership and its deep commitment to supporting digital transformation across key Asia-Pacific markets, including Malaysia, Singapore, Indonesia, and Australia. This award reflects the company’s ability to consistently deliver at scale, drive platform adoption, and support customers with complex regulatory and operational needs.
CEO Perspective: “This Is Only the Beginning”
Speaking on the triple recognition, Hemant Prasad, CEO of Crest Infosolutions, shared his thoughts on what the awards represent for the company’s journey.
“It is a profound honour to receive these recognitions from Hyland. DigiWorks represents not just a product, but a vision — a vision for intelligent content ecosystems that are modern, intuitive, and AI-native. These awards reinforce our belief that the future of enterprise content management lies in seamless human-AI collaboration, and we are proud to be leading that future alongside Hyland.
Our sincere thanks to the Hyland team for their trust and collaboration, and to our customers who inspire and challenge us to continuously raise the bar.”
Strategic roadmap: Advancing the intelligent content experience
Looking ahead, Crest Infosolutions is building on the momentum of DigiWorks to deliver an even more comprehensive digital workspace experience. The product roadmap for 2025 includes a new class of AI copilots to assist with document generation, classification, and summarisation, enabling enterprises to automate knowledge work at scale. The company is also working on federated search features that span multiple repositories and leverage vector-based knowledge graphs to improve discovery and cross-domain analysis.
In addition, Crest is investing in real-time co-authoring capabilities, bringing collaborative editing and content assembly into the Alfresco ecosystem natively. Mobile-first enhancements are also in development, aimed at equipping frontline workers with AI-augmented tools that work reliably across devices and connectivity conditions. These new capabilities will be unveiled at upcoming Hyland customer and partner forums, where Crest is slated to lead multiple innovation tracks.
Open standards, responsible AI, and cloud sovereignty
As AI adoption continues to accelerate, Crest Infosolutions remains firmly committed to open standards and ethical AI. DigiWorks has been designed from the ground up to be transparent, extensible, and sovereign-ready. Built on open-source frameworks, it supports private and public cloud deployments and integrates with a range of leading AI providers — including support for open-source large language models.
This makes DigiWorks particularly well suited for customers in sectors such as government, finance, and defence, where data privacy, auditability, and model explainability are paramount. By aligning with responsible AI principles, Crest ensures its customers can embrace digital transformation without compromising control, compliance, or strategic autonomy.
About Crest Infosolutions
Crest Infosolutions Sdn Bhd is a Malaysia-headquartered enterprise technology consultancy with a focus on intelligent content platforms, AI transformation, and systems integration. As a strategic partner to leading technology vendors including Hyland and IBM, Crest serves clients across 10+ countries and multiple sectors such as government, BFSI, telecommunications, healthcare, education, and energy.
With deep engineering capabilities and a strong emphasis on customer-centric innovation, Crest delivers mission-critical solutions that modernise information infrastructure and unlock the full value of enterprise content.
About Hyland
Hyland is a global provider of intelligent content services, enabling organisations to digitally transform and manage information efficiently and securely. Through platforms like Alfresco Content Services, Hyland helps thousands of customers modernise their operations, meet compliance goals, and elevate user experiences. Its open architecture and strong partner ecosystem make Hyland a leader in delivering scalable and adaptable content solutions across industries.
