Enabling secure, intelligent document management for a Singapore public sector agency

A prominent public sector agency in Singapore set out to modernize its document management systems to better support secure, scalable, and compliant digital services. Crest Infosolutions partnered with the agency to implement Alfresco Content Services, delivering a unified platform for intelligent content governance. By integrating Alfresco with PEGA and a low-code application platform, the agency streamlined content access, automated workflows, and enhanced the user experience for internal teams.

Customer Background

As a key agency within Singapore’s public sector, the client plays a central role in delivering citizen-facing services and managing sensitive records. The agency operates in a highly regulated environment, requiring strict compliance with data governance, access controls, and long-term retention policies. With growing volumes of documents and an increasing need for interdepartmental collaboration, the agency recognized the need to upgrade its legacy content infrastructure.

The existing systems had become difficult to scale and maintain. Users often encountered delays accessing records, and critical workflows lacked automation. To enable more efficient service delivery, the agency prioritized a modern platform capable of integrating with its digital service stack and supporting secure, end-to-end content lifecycle management.

The agency faced several operational challenges that hindered its ability to deliver efficient and secure digital services. The legacy content management system offered limited functionality, lacked integration with newer platforms, and made it difficult to manage content across departments. Users struggled with document retrieval, and compliance teams lacked the visibility needed to track and govern content across its lifecycle.

As part of a broader digital transformation initiative, the agency set out to deploy a platform that could centralize document management, automate workflows, and integrate seamlessly with core business systems like the PEGA portal and other low-code applications. The goal was to create a secure, intelligent document ecosystem that would serve as the backbone for future innovation.

Crest Infosolutions collaborated closely with the agency to design and implement a document management platform powered by Alfresco Content Services. Built on an open, scalable architecture, the solution was tailored to meet the agency’s regulatory and operational requirements. Alfresco’s native content governance capabilities enabled the automation of document lifecycles—from creation and approval to archival and retention—ensuring consistent compliance and streamlined records management.

To support cross-platform functionality, Crest integrated Alfresco with the agency’s PEGA portal, enabling real-time document access within core workflows. The solution also connected to the agency’s low-code development platform, allowing teams to rapidly build applications that consume and manage content through standardized APIs. With improved usability and robust access controls, the platform empowered users to manage content efficiently and securely across departments.

With Alfresco at the center of its digital document ecosystem, the agency achieved major improvements in efficiency, compliance, and service delivery. Internal users gained faster access to relevant content, significantly reducing turnaround times for citizen services. Automated workflows replaced manual document handling, increasing process consistency and freeing staff to focus on higher-value tasks.

The integration with PEGA and low-code applications also enabled a unified digital experience, allowing content to be surfaced contextually across services. Compliance teams now benefit from granular audit trails, role-based access, and transparent document governance. Most importantly, the new platform has established a future-ready foundation for innovation, enabling the agency to expand digital offerings with agility and confidence.

Why Crest Infosolutions

Crest Infosolutions brought deep expertise in content services, systems integration, and public sector transformation. From platform selection to solution architecture and deployment, Crest played a pivotal role in delivering a secure, compliant, and scalable content infrastructure tailored to the agency’s needs. Their consultative approach ensured alignment with long-term digital goals while minimizing risk during transition.