Brunei Government Legal Agency

Brunei Govt. agency deploys Alfresco to digitalize business processes and document management practices

Brunei’s key public legal agency transforms its operations by moving from paper-based workflows to a secure, fully digital environment with DigiWorks, powered by Alfresco.

As a core legal and regulatory body in Brunei, the agency plays a central role in legislative drafting, legal advisory, and driving national legal reforms. With its responsibility tied closely to public governance and compliance, the agency faced increasing pressure to modernize its processes, improve service delivery, and ensure stronger transparency and auditability.

However, legacy systems were creating significant operational challenges. Fragmented document storage, manual case handling, and slow, paper-based approval cycles were hindering efficiency. Staff found it difficult to track documents, maintain consistent access rights, or gain real-time insights into case workloads.

Challenge

The agency’s traditional methods were not sustainable under growing service expectations. Approvals were delayed due to paper-based workflows, document tracking lacked transparency, and siloed systems made it hard to monitor departmental performance. Additionally, audit readiness and data governance suffered due to inconsistent access control mechanisms and the absence of centralized digital oversight.

Solution

To overcome these hurdles, the agency partnered with Crest Infosolutions and adopted DigiWorks, an enterprise-grade platform built on Alfresco. The solution brought together essential digital capabilities including document management, workflow automation, case management, digital signatures, intelligent search, dashboards, and digital rights management (DRM). Tailored specifically to Brunei’s governance and compliance needs, DigiWorks was deployed in just 10 months using an agile, collaborative approach.

The system was seamlessly integrated with Microsoft Office and internal email servers, ensuring minimal disruption to daily operations. Security was reinforced through role-based access control and encryption, enabling protected handling of sensitive legal records while maintaining compliance with data protection policies.

Result

“With Alfresco and DigiWorks, we’ve moved from paper-based processes to a streamlined, fully digital environment — reducing delays, improving compliance, and delivering better public services.”
— Senior Official, Government Legal Agency

Post-implementation, the agency reported transformative results. Manual paperwork was reduced by 85%, and document approval cycles were shortened by over 50% thanks to compliant digital signatures and automated workflows. Document retrieval times dropped from hours to seconds using smart search features. Real-time dashboards offered actionable insights into workloads and performance, enabling faster and more informed decision-making.

Additionally, the new system enhanced audit readiness through detailed compliance logs and secure document tracking. With these successes, DigiWorks has become a foundational digital platform for the agency, with plans already underway to expand its usage across departments and scale it nationwide.

Brunei Government Legal Agency

Location

Brunei

Industry

Public Sector

Impact

85% reduction in manual paperwork
case study icon 8

85% less paperwork

case study icon 1

Secure access

case study icon 9

Real-time tracking

case study icon 5

Higher compliance

case study icon 3

Faster approvals

case study icon 6

Nationwide scaling

Explore more Success Stories

mnrb and crest

MNRB Holdings Berhad

Driven by a commitment to innovation, MNRB is transforming the way it delivers insurance services through a unified, secure, and API-led infrastructure.
mampu and crest

MAMPU

Government of Malaysia centralizes Electronics Records Management using alfresco across 400 govt agencies.

Alfresco on AWS

Digital Bank in Singapore (Alfresco)

A cloud-native BPM platform streamlines customer onboarding, grievance handling, and regulatory compliance.

Singapore public sector

Singapore public sector agency

Crest Infosolutions delivers a modern content governance platform by integrating Alfresco with PEGA and low-code applications.
Digital operations

Malaysian regulator with Alfresco

A forward-looking regulatory agency modernizes content governance and workflow automation with a fully integrated, cloud-ready digital platform.
Transforming API

Malaysian insurance provider

A leading Malaysian insurance provider enhances digital performance and unifies API infrastructure with Kong Enterprise
Singapore govertment

Singapore archives go digital with Alfresco

Singapore’s digital records authority modernizes national archive access with a scalable, secure, and lightning-fast content platform built on Alfresco.

Get in touch

Would you like to learn more about the solution and speak with one of our consultants?