Brunei Govt. agency deploys Alfresco to digitalize business processes and document management practices

Brunei’s key public legal agency transforms its operations by moving from paper-based workflows to a secure, fully digital environment with DigiWorks, powered by Alfresco.

As a core legal and regulatory body in Brunei, the agency plays a central role in legislative drafting, legal advisory, and driving national legal reforms. With its responsibility tied closely to public governance and compliance, the agency faced increasing pressure to modernize its processes, improve service delivery, and ensure stronger transparency and auditability.

However, legacy systems were creating significant operational challenges. Fragmented document storage, manual case handling, and slow, paper-based approval cycles were hindering efficiency. Staff found it difficult to track documents, maintain consistent access rights, or gain real-time insights into case workloads.

The agency’s traditional methods were not sustainable under growing service expectations. Approvals were delayed due to paper-based workflows, document tracking lacked transparency, and siloed systems made it hard to monitor departmental performance. Additionally, audit readiness and data governance suffered due to inconsistent access control mechanisms and the absence of centralized digital oversight.

To overcome these hurdles, the agency partnered with Crest Infosolutions and adopted DigiWorks, an enterprise-grade platform built on Alfresco. The solution brought together essential digital capabilities including document management, workflow automation, case management, digital signatures, intelligent search, dashboards, and digital rights management (DRM). Tailored specifically to Brunei’s governance and compliance needs, DigiWorks was deployed in just 10 months using an agile, collaborative approach.

The system was seamlessly integrated with Microsoft Office and internal email servers, ensuring minimal disruption to daily operations. Security was reinforced through role-based access control and encryption, enabling protected handling of sensitive legal records while maintaining compliance with data protection policies.

Additionally, the new system enhanced audit readiness through detailed compliance logs and secure document tracking. With these successes, DigiWorks has become a foundational digital platform for the agency, with plans already underway to expand its usage across departments and scale it nationwide.