Brunei Government Legal Agency
Brunei Govt. agency deploys Alfresco to digitalize business processes and document management practices
Brunei’s key public legal agency transforms its operations by moving from paper-based workflows to a secure, fully digital environment with DigiWorks, powered by Alfresco.
As a core legal and regulatory body in Brunei, the agency plays a central role in legislative drafting, legal advisory, and driving national legal reforms. With its responsibility tied closely to public governance and compliance, the agency faced increasing pressure to modernize its processes, improve service delivery, and ensure stronger transparency and auditability.
However, legacy systems were creating significant operational challenges. Fragmented document storage, manual case handling, and slow, paper-based approval cycles were hindering efficiency. Staff found it difficult to track documents, maintain consistent access rights, or gain real-time insights into case workloads.
Challenge
The agency’s traditional methods were not sustainable under growing service expectations. Approvals were delayed due to paper-based workflows, document tracking lacked transparency, and siloed systems made it hard to monitor departmental performance. Additionally, audit readiness and data governance suffered due to inconsistent access control mechanisms and the absence of centralized digital oversight.
Solution
To overcome these hurdles, the agency partnered with Crest Infosolutions and adopted DigiWorks, an enterprise-grade platform built on Alfresco. The solution brought together essential digital capabilities including document management, workflow automation, case management, digital signatures, intelligent search, dashboards, and digital rights management (DRM). Tailored specifically to Brunei’s governance and compliance needs, DigiWorks was deployed in just 10 months using an agile, collaborative approach.
The system was seamlessly integrated with Microsoft Office and internal email servers, ensuring minimal disruption to daily operations. Security was reinforced through role-based access control and encryption, enabling protected handling of sensitive legal records while maintaining compliance with data protection policies.
Result
“With Alfresco and DigiWorks, we’ve moved from paper-based processes to a streamlined, fully digital environment — reducing delays, improving compliance, and delivering better public services.”
— Senior Official, Government Legal Agency
Additionally, the new system enhanced audit readiness through detailed compliance logs and secure document tracking. With these successes, DigiWorks has become a foundational digital platform for the agency, with plans already underway to expand its usage across departments and scale it nationwide.

Location
Industry
Public Sector
Impact

85% less paperwork

Secure access

Real-time tracking

Higher compliance

Faster approvals

Nationwide scaling
Get in touch with us!
For General Inquiries
info@crestsolution.com
For Sales Inquiries
sales@crestsolution.com
Download the Full Case Study
Fill out the form to get your free copy
Explore more Success Stories
MNRB Holdings Berhad
Digital Bank in Singapore (Alfresco)
A cloud-native BPM platform streamlines customer onboarding, grievance handling, and regulatory compliance.