Run every claim, proposal and policy change as one governed case on Alfresco, catch edited evidence before payout, verify policies instantly through secure APIs, and close with a signed discharge, all on SLA and audit-ready.
Every claim, proposal, endorsement, complaint and renewal runs as an Alfresco case with stages, SLAs and authority limits.
Repair invoices, medical bills and police reports are checked for tampering, with reasons, before money leaves.
Kong secures every API behind portals, apps, agents and partners, so checks that took days happen in seconds.
SignDex signs proposals, claim discharges and endorsements inside the case and files them as records.
customer policy verification at MNRB
customer checks for a leading Malaysian insurer
Results from Crest success stories. Case types from Crest’s insurance case management solution on Alfresco.
Stop running claims on email and spreadsheets. Each claim, proposal and policy change becomes one case with its stages, tasks, documents, SLAs and audit trail, so handlers know what to do next, managers see what is at risk, and auditors see every decision.
Case summary, work, documents, comments, communications, alerts and a unified audit trail in one screen, with Customer 360 and policy context alongside.
SLA targets per stage, such as claim triage in 4 hours or complaint acknowledgement in one business day, and settlement authority limits that route larger claims to the right approver.
Route motor, high-value and high-risk cases to the right queue automatically, and require the right evidence per case type, such as a claim form always and a police report when the event requires one.
Due-today and at-risk views, team and saved views, and reports for operations, claims, underwriting, onboarding and KYC, and SLA attainment.
Customer lists never show phone numbers or e-mail addresses; personal details stay masked until a user with permission reveals them, and every reveal can be audited.
Alfresco Process Services runs each stage, Content Services holds documents, versions and renditions, and Governance Services applies retention and security marks. The workspace is built on Alfresco ADF.
English, German and Japanese, light and dark themes, and a WCAG 2.2 AA accessibility target. Your policy administration system and CRM stay the source of truth for policies and customers.
Inflated repair invoices, altered medical bills and doctored IDs cost insurers on every line of business. Document fraud detection checks each submitted document for tampering as it arrives in the claim, and sends anything suspicious to an assessor or straight to fraud review.
Screen invoices, medical bills, police reports and identity documents as soon as they are uploaded, not after the claim is approved.
Each flag explains what looks wrong, such as an edited amount or inconsistent dates, so assessors decide quickly and fairly.
Suspicious claims move to the fraud and investigation queue with the evidence and reasons attached to the case.
Powered by FinInsight AI: the same document fraud detection Crest provides to banks for payslips and statements, applied to claim evidence. Explore FinInsight AI
“This used to take a matter of days. Now, with Kong, it’s instantaneous.” Head of DevOps, MNRB, on customer policy verification. Read the MNRB story
PAdES-LTV signed PDFs backed by local certification authorities, tamper-evident with a timestamped audit trail, designed to align with Malaysia’s Digital Signature Act 1997 and Electronic Commerce Act 2006.
MNRB Holdings, whose subsidiaries work in reinsurance, retakaful and retail takaful, became API-first with Kong Gateway Enterprise, an API catalogue and developer portal, and OAuth2 and OIDC security.
A Malaysian insurer known for online policy management and mobile-first claims replaced a traditional reverse proxy with a three-tier Kong Enterprise gateway, secured with JWT, OAuth2 and OIDC, and a developer portal.
Compliance depends on your policies, configuration, operating procedures and audits. These platforms provide controls and evidence that support your compliance programme.
In Malaysia, BNM’s Policy Document on Claims Settlement Practices (issued July 2024, in force January 2025) sets shorter motor and non-motor claim turnaround expectations for general insurers and takaful operators; BNM’s Risk Management in Technology policy shapes technology and cyber controls; the PDPA, amended in 2024, governs policyholder data; and the Digital Signature Act 1997 and Electronic Commerce Act 2006 cover electronic signing.
Alfresco case management: stage SLAs, authority limits, masked personal data, retention and a unified audit trail on every case. Document fraud detection: reasons and evidence for every flag. Kong: API authentication, rate limits and logs for the SOC. SignDex: tamper-evident, timestamped signing evidence filed with the case.
Practical answers for claims, underwriting, operations and technology teams.
Each claim moves from first notice of loss through triage, assessment, approval and settlement with SLA timers, authority limits and routing rules built in. Missing documents are requested automatically, high-value or suspicious claims go straight to the right team, and the discharge is e-signed inside the case, so fewer claims stall and every decision is recorded.
Yes. Crest’s insurance case management models six case types: claims, new business, customer onboarding, endorsements, complaints and renewals, each with configurable stages, document rules, SLAs and authority matrices per product and market.
Document fraud detection checks repair invoices, medical bills, police reports and identity documents for signs of editing, anomalies in metadata and structure, and inconsistencies with the claim, before payout. Each flag comes with reasons, so assessors can clear, review or refer the claim to fraud review in one step.
SignDex produces PAdES-LTV signed PDFs backed by local certification authorities, with a tamper-evident seal and a timestamped audit trail, and is designed to align with Malaysia’s Digital Signature Act 1997 and Electronic Commerce Act 2006. Proposal forms, claim discharge forms and endorsements are signed inside the case and filed as governed records. Your legal team decides the signature type each document needs.
Yes. The case workspace treats your policy administration system and CRM as the source of truth for policies and customers, and connects through REST APIs, typically published and secured through Kong, so there is no rip-and-replace of core systems.
Yes. Alfresco and Kong run on-premise, in a private or public cloud, or on Kubernetes, so policyholder data stays within your residency boundary. For document fraud detection and SignDex, Crest confirms the hosting model with you.
Bring one claim type and we’ll show it running as a case, with evidence checks, API calls and signing, in a 30-minute walkthrough.
Claims · underwriting · renewals
Invoices · bills · reports
Kong · portals · partners
SignDex · proposals · discharges
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